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Discuss the different organizational needs fulfilled by communication Discuss the different modes of interpersonal communication

Learning Objectives Upon completion of this chapter, students should be able to do the following: Define the communication process Discuss the different organizational needs fulfilled by communication Discuss the different modes of interpersonal communication Describe the different types of communication channels Explain formal and informal methods of organizational communication Explain individual and organizational barriers to effective communication Discuss how to promote good communication One of the most famous publicized cases reflecting the importance of communication was NASA’s attempt at a Mars landing. In that instance, the landing module crashed because of miscommunication. One scientist was making calculations using the metric system, while another one was using the English system (yards versus meters), and this information never was communicated properly. Similarly, it is still believed that the 9/11 terrorist attack on the United States could have been avoided through proper and speedy communication of pertinent information among the different agencies of law enforcement. 

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