Examination Paper of Health & Hospital Management1IIBM Institute of Business ManagementIIBM Institute of Business ManagementExamination Paper MM.100Hospital AdministrationSection A: Objective Type & Short Questions (30 marks) This section consists of Multiple Choices and Short Notes type Questions. Answer all the questions. Part One carries 1 mark each and Part Two carries 5 marks each.Part One:Multiple forms:1. Low growth low market share products are termed as___________a. Starsb. Cash cowsc. Dogsd. None2. To improve organizational performance „Alfred Sloan‟ introduced „3S term‟ as doctrine ofstrategy, structure and?a. Systemb. Solutionc. Shared. None3. Overburdening may occur due to too many group members seeking out an individual forinformation and assistance, a solution to such problem is_____________a. Linear organizationb. Circular organizationc. Elliptical organizationd. None4. NHS stands for_________________5. ICU in medication stands for Internal cure union.(T/F)6. There are 4 levels of strategic consensus that have been identified among the managers, one levelin which managers are informed about the strategy but they are not willing to act iscalled___________a. Blind devotionb. Informed scepticismc. Weak consensusd. None7. OCB stands for Organization citizenship behavior.(T/F)Examination Paper of Health & Hospital Management2IIBM Institute of Business Management8. BPR stands business process re enforcement.(T/F)9. The best way to avoid conflict and there by preserve relationship with in the health careorganization is____________a. Spiral of silenceb. Web of solutionc. Web of solutiond. None10. IPE stands for inter disciplinary education.(T/F)Part Two:1. Discuss the Managerial issues in Disaster Management?2. What do you understand by the Outpatient Department (OPD)?3. Write short note on Quality Assurance in a Hospital?4. Briefly describe the importance and functions of Housekeeping department in the Hospital?END OF SECTION ASection B: Caselets (40 marks) This section consists of Caselets. Answer all the questions. Each caselet carries 20 marks. Detailed information should form the part of your answer Caselet 1CULTURAL BELIEFSAn organization‟s culture can be studied at three levels: artefacts, values and assumptions. Artefactsare the organizational structures that are visible to the members of the organization. Values are thestrategies, goals and philosophies of the organization‟s members. The basic, underlying assumptionsof group members include taken-for-granted beliefs, perceptions, thoughts and feelings. Even thoughcertain basic assumptions are evident, taken for granted and are not normally confronted or debated,the culture of the organization will become evident at the level of observable artefacts and in theshared values, norms and rules of behavior of the organization‟s member. Group norms are sets ofshared values that have been valedated through a consensus process. The social validation of groupnorms arises when certain values are confirmed by the shared experiences of the group and thesenorms are passed onto new members as being the correct way to do things. This mechanism ofembedding and meshing culture is undertaken at an unconscious level in most organizations.